Refund policy
We do not accept returns or exchanges for change of mind, unwanted items, or incorrect purchases.
However, if your item arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of receiving your order so that we can review the issue and make it right.
To report an issue, you can contact us at aidropship1007@gmail.com. Please include your order number, a description of the issue, and clear photos or videos showing the problem.
Please do not send any items back to us without contacting us first. Items returned without prior approval may not be accepted.
You can always contact us for any return or refund question at aidropship1007@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and provide an appropriate resolution.
Exceptions / Non-returnable items
Certain types of items cannot be returned, such as perishable goods (including food, flowers, or plants), custom products (including special orders or personalized items), and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases.
Please contact us if you have questions or concerns about your specific item.
Sale items are subject to the same return and refund policy stated above. Gift cards are non-returnable.
Exchanges
We do not offer exchanges for change of mind or incorrect purchases.
If you receive a damaged, defective, or incorrect item, please contact us so that we can review the issue and determine the appropriate resolution.
Refunds
Refunds are only issued for approved claims or returns that meet the requirements of this policy.
If a refund is approved, youβll be automatically refunded to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your refund, please contact us at aidropship1007@gmail.com.